01
Companionship
Conversation, coffee, a walk, shared time and a familiar person who shows up.
Companionship · Everyday help · Family connection
When family can't be there, we can.
A trusted person on the ground for families who cannot always be nearby. Shepherd provides non-medical companionship, everyday help, and family connection with clear consent and boundaries.
Human
non-medical, practical support
Consistent
the same familiar Shepherd whenever possible
Permission first
The person receiving support remains in control of what is shared and with whom.
What we help with
The everyday help families wish they could provide in person.
From a grocery run to a familiar conversation, we provide practical, non-medical support while keeping the person receiving help in control.
02
Errands & shopping
Groceries, price comparison, everyday purchases and an extra pair of hands.
03
Appointments
Non-medical accompaniment to appointments and practical help getting there and back.
04
Everyday help
Technology assistance, research, calls, coordination and ordinary problems that are easier with someone beside you.
Trust architecture
Trust is not a claim. It is a process.
Our launch standard is built around screening, training, consent, confidentiality and continuity.
01
Screened
Identity, background and references.
02
Trained
Boundaries, communication and safety.
03
Matched
A consistent Shepherd whenever possible.
04
Permissioned
Clear consent and information-sharing rules.
05
Supported
Companionship and practical help.
06
Connected
Appropriate updates for approved family.
How it works
From worry to a trusted person on the ground.
We accept only situations we believe we can support safely and responsibly.
Tell us what is happening
Who needs support? What would make everyday life easier? Who is asking for help, and what does the person receiving support want?
Confirm permissions and boundaries
We confirm the service is appropriate, document consent and decide what information may be shared with which family members.
Meet your Shepherd
Whenever possible, a primary Shepherd becomes the familiar person who returns, with a trained backup available.
Show up and help
Support time starts when your Shepherd arrives and meets the person receiving service — not while travelling to the visit.
Stay connected
Approved family members can receive an appropriate update after the visit, subject to the client's permission.
Build trust over time
The goal is not a rotating stranger. It is a reliable relationship that feels familiar and respectful.
Vancouver pilot
Choose a connection plan that matches how often your family needs us.
Vancouver pilot plans are designed for families who want dependable access, clear coordination, and regular in-person support.
Stay connected to Shepherd
$49
/ month
Family profile, coordinator access, permission management, matching, updates and priority scheduling. In-person support is purchased separately.
Regular in-person support
$499
/ month
- Family Membership included
- 8 in-person support hours each month
- Primary Shepherd whenever possible
- Family updates with permission
- Priority scheduling
- Additional approved support: $40/hour during the pilot
Support time begins at arrival. Service area, minimum visit length and travel rules are confirmed before enrollment.
Clear service boundary:
Shepherd Family Connect provides non-medical companionship and practical everyday support. We do not provide nursing, medication management, medical judgment, emergency response, therapy, legal representation, financial advice, bank-account management, or signing of legal documents. If a need falls outside our scope, we will say so.
Why Shepherd exists
“I know what it feels like to live far from family — and to wonder who will be there when someone you love needs help. Shepherd was created for that distance.”
Tell us who you wish you could be there for.
We will listen, confirm whether Shepherd is the right fit, and explain exactly how support, consent, and family updates would work.